Retail, Customer Service and Hospitality


  • Adults


*These programmes are free for individuals who are unemployed and claiming a benefit (i.e. JSA, ESA, IS). Individuals in receipt of JSA need to contact their work coach to be referred onto this course.

Will the course give me what I want?

Course content

The skills you will learn on this course will be useful across a wide range of occupational roles and sectors:

  • Understanding the business of retail
  • Understanding customer service and hospitality
  • Understanding how a business maintains health, safety and security on its premises
  • Understanding the retail selling process
  • Understanding the control, handling and replenishment of stock
  • Understanding how individuals and teams contribute to the effectiveness of a business
  • Employability training including CV writing, interview techniques, assistance with job search

On successful completion of the course, you will receive:

  • Retail, Customer Service and Work Skills Qualifications
  • Level 2 Award in Food Safety in Catering
  • CIEH First Aid Certificate

As part of the programme you will undertake mock interviews with employers and be screened for employment opportunities – with a guaranteed interview with an employer if a job role becomes available, or a reference and exit interview to give you guidance - this will help you with your future job applications and interviews

You will receive Support and mentoring during the programme and as part of the after care service and you will have access to our free recruitment services to support you into employment.

Functional Skills

Functional skills development are embedded within the course programme.

What have students who have taken this course in the past progressed to?

Employment in a range of sectors including: Retail, Hospitality, Administration, Customer Services roles and Facilities Management.

How will I learn?

Practical activities related to the sector.

How will I be assessed?

You will be assessed through a portfolio of work based evidence and exams.

Equipment and other costs


For further information or to apply please contact The Business Development Team on 020 7258 2711 or email

What qualification do I get on completing this course?

Retail, Customer Service and Work Skills Qualifications

Is there additional work required by the student?

To successfully complete this course you will be expected to spend 4 hours a week on assignments, project or field trips.

What are the expected employment areas with this course?

Customer Services, Hospitality, Retail

Entry Requirements

What qualifications or skills do I need to show I have before I can enrol?

You need be aged 19 years or over to be eligible for this course. You will also be required to sit an initial assessment and IAG session to determine whether the course is suitable for you. You need to have a Literacy/English level to at least a Level 1 standard – this will be determined in the initial assessment. If you do not meet this level, we may suggest you be referred onto a different course.

You need to be able to provide:

  • Proof of benefits (Job Seekers Allowance)
  • Proof of ID and residency
    • UK Nationals: Passport or Full Birth Certificate + 2 proofs of address (no older than 3 months)
    • EU Nationals: Passport, EU ID Card/Travel Documents or Birth Certificate + 2 proofs of address (no older than 3 months)
    • Non UK/EU Nationals: Passport/ Home Office Documents. 2 proofs of address (no older than 3 months), and proof of residency in the UK/EU for 3 consecutive years.

Expected prior knowledge


English level

Level 1 English GCSE at 1-2 (E-G) or above.

Mathematics level

Entry 3