Level 2 NVQ Certificate in Customer Service


  • Adults


Will the course give me what I want?

Course Content

The Diploma is designed for customer service and administrative staff working within all sectors of industry and commerce. The qualification is designed around five core mandatory units (19 credits) and a selection of optional units (26 credits).

Mandatory Units

  • 1. Deliver customer service
  • 2. Understand customers
  • 3. Principles of customer service
  • 4. Understand employer organisations
  • 5. Manage personal performance and development

Optional units (selection)

  • Communicate with customers
  • Process information about customers
  • Resolve customer service problems
  • Gather, analyse and interpret customer feedback
  • Resolve complaints
  • Processing sales orders

What have students who have taken this course in the past progressed to?

Progression to a higher qualification is encouraged.

How will I learn?

The NVQ Centre is flexible in its approach to delivering training programmes. The sessions can be de-livered in your company in workshop format or through distance learning.

How will I be assessed?

The qualification is holistically assessed which means that the optional units chosen by the candidate will be assessed alongside the mandatory units. This means that when planning and carrying out assessments the assessor will ensure the units fit with the candidates’ job. Candidates are supported with regular meetings and blended learning.

Equipment and other costs


For further information or to apply please contact The Business Development Team on 020 7258 2711 or email business.development@cwc.ac.uk.


What qualification do I get on completing this course?


Is there additional work required by the student?


Entry Requirements

What qualifications or skills do I need to show I have before I can enrol?


Expected prior knowledge


English level


Mathematics level