Level 2 Diploma in Business Administration


  • Adults


*Programmes are tailored to individual customer needs, a reduced fee is possible for group bookings and for unit exemption (Recognised Prior Learning).

Will the course give me what I want?

Course Content

The Diploma is designed for administrative staff working within all sectors of industry and commerce who want to improve their administrative and supervisory skills. The qualification is designed around six core mandatory units (21 credits) and a selection of optional units from Group B & C (to a total of 24 credits).

Mandatory Units

  • 1. Communicate in a business environment
  • 2. Principles of providing administration services
  • 3. Principles of business documentation production and information management
  • 4. Understand employer organisations
  • 5. Manage personal and professional development
  • 6. Develop working relationships with colleagues

Optional Units

  • Develop a presentation
  • Deliver a presentation
  • Employee rights and responsibilities
  • Produce business documents
  • Understand the use of research in business
  • Participate in a project
  • Bespoke software
  • Website software
  • Using email
  • Manage diary systems
  • Collate and report data
  • Provide reception services

What have students who have taken this course in the past progressed to?

Progression to a higher qualification is encouraged.

How will I learn?

Candidates are supported with regular meetings and blended learning. The NVQ Centre is flexible in its approach to delivering training programmes. The sessions can be de-livered in your company in workshop format or through distance learning.

How will I be assessed?

The qualification is holistically assessed which means that the optional units chosen by the candidate will be assessed alongside the mandatory units. This means that when planning and carrying out assess-ments the assessor will ensure the units fit with the candidates’ job.

Equipment and other costs


For further information or to apply please contact The Business Development Team on 020 7258 2711 or email business.development@cwc.ac.uk.


What qualification do I get on completing this course?


Is there additional work required by the student?


Entry Requirements

What qualifications or skills do I need to show I have before I can enrol?


Expected prior knowledge


English level


Mathematics level