To help you with our Parents Portal, below are three useful videos which give an overview of what you might see once you've gained access.
How do I access the Parents Portal?
To access the site,
click the main link on our Parents Portal page. This will open a new browser window. You will then
need to enter the username and password we sent you.
The link doesn't open a new browser window?
Please ensure you are
using the latest browser for your computer or mobile device and you have
enabled pop-ups within your browser settings.
My username or password isn't working?
Please make sure you
have capslock turned off on the device you are using and you are
entering the details correctly. The username and password must be
entered as they appear including any case sensitive characters.
I checked and double checked, but my username or password still aren't working?
If you cannot access the system, please contact us on firstname.lastname@example.org.
Why do I need to check the progress of my son/daughter?
It helps us, to help
you to help your son or daughter. An active Parent/Guardian is extremely
beneficial in ensuring your son or daughter attends their classes and
gets the most out of the opportunities available to them.
My son or daughters' attendance is not what I expected. Who do I talk to?
Please come to the
Parents evening or book an appointment with your son or daughters' tutor
using the contact details we sent you recently.
The photograph of my son or daughter is not correct?
The lighting isn't the
best when we take ID card photographs, and the way our system
manipulates the image can cause concern. However, we can assure you that
the photograph is correct. If you are still in doubt, please contact
our Admin team by emailing email@example.com.
I've logged in. Why do you want my contact details?
It is essential that
we have an up to date record of your contact details so we can
correspond with you and in case of emergency. We will never give these
details to anybody outside of the College. The details will be removed
from our systems after your son or daughter has finish their course.
You sent me a letter, why do I need to enter them again?
It is in case they are not correct and to verify your details.