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Advanced Apprenticeship in Employment Related Services

  • Code
  • Location
  • Start
  • Time
  • Fee
  • Duration of course 12-18 months
  • Course type Apprenticeship
  • This course is suitable for 16-18; Adults

Will the course give me what I want?

This qualification is designed to meet the professional needs of the employment related services sector and raise the performance and productivity of practitioners and improve delivery standards so more people are moved into long term sustained employment.

The accessible nature of the units means that training can be delivered in bite-sized chunks, providing a flexible approach to learning. Tests will be available three times throughout the year meaning that candidates can access them as they complete individual sections of learning, if they wish to.

The qualification provides good underpinning knowledge to support an administration role. Some units are assessed through an examination.

Mandatory Units

  • Understanding the employment related services sector
  • Providing excellent customer service
  • Manage own professional development within an organisation
  • Ensure compliance with legal, regulatory, ethical and social requirements

Optional Units (selection)

  • Understand the importance of legislation and procedures
  • Liaise with other services
  • Manage personal case loads
  • Operate within networks
  • Provide and maintain information materials for use in the service
  • Develop interactions with advice and guidance clients
  • Interact with clients using a range of media
  • Facilitate learning and development in groups
  • Engage learners in the learning and development process

Optional units provide opportunity to show understanding and skills in a variety of areas, including basic finance, IT and contributing to events. The NVQ gives learners the opportunity to create a portfolio of evidence showing how they are applying administration skills within their workplace. This includes six mandatory units covering the core skills needed to improve own performance and work more effectively. Learners have a choice of a wide range optional units which are likely to be determined by the employer and learner jointly identifying what best suits their needs.

The final two elements are the development of Personal learning and Thinking Skills which are embedded within the delivery of the knowledge and competency elements of the training, and Employment Rights and Responsibilities where understanding is checked through completion of a short workbook, or can be taken as a standalone unit.

We can provide a list of optional units and work with you to choose which are the most appropriate.

Functional Skills

If employees do not have a Level 1 qualification in English, Maths or ICT gained in the last 5 years e.g. GCSE Grade C or above, they will also need to achieve functional skills at level 2 in these subjects.

What have students who have taken this course in the past progressed to?

Apprentices are in employment but the apprenticeship can help job security and promotion.

How will I learn?

In the workplace you will learn through working with your assessor and work colleagues to complete a portfolio of evidence to the standard required. If you need to take functional skills, you will need to attend classes In College where you will be helped to improve your Maths, English and ICT skills. This will be done through explanation by the teacher and doing practice questions. There will be opportunities to work through past papers with both the teacher and other students in preparation for the exam.

How will I be assessed?

You will be assessed through online exams for some Business Administration units and any functional skills you need to take. The remainder will be assessed through a portfolio of work based evidence.

How much time should I be expected to spend on assignments, projects, field trips etc


Which awarding body is the course validation by?


What qualifications or skills do I need to show I have before I can enrol?

We will undertake an assessment and skills scan to make sure that this qualification is suitable for you. It is preferable to have English and Maths GCSE Grade C or above.

Expected prior knowledge

You do not need prior knowledge but must be working in a Business Administration role and have a contract of employment for at least 30 hours per week.

English level

Level 2

Mathematics level

Level 2

Equipment and other costs


For further information or to apply please contact The Business Development Team on 020 7258 2711 or email